Contact-us

Are you a seasoned leader ready to take the helm and guide a dedicated team? We’re seeking a Head of Service to lead our talented crew in the pursuit of maritime excellence.

Using cutting-edge artificial intelligence and machine vision technology, our team is at the forefront of revolutionizing the marine industry, providing boat and ship crews with unrivalled digital insights into their immediate surroundings.

As the Head of Service, you will play a pivotal role in ensuring our mission of enhancing marine mobility becomes a reality. Based in multiple locations, our multinational team spans Austria, France, Portugal, and the United States.

We’ve created a work environment that’s agile and fast-paced, attracting experts from diverse fields.

Our shared culture revolves around values like ambition, autonomy, openness, honesty, and respect. As a rapidly growing team of over 55 colleagues, you will have the opportunity to make a substantial impact. In this leadership position, you will be responsible for steering an influential team to success, ensuring the seamless delivery of our service and making a difference in the maritime industry.

Join us in shaping the future of sea mobility and lead our team to new horizons.

Your Responsibilities

 

As the Head of Service, you’ll lead an exciting and impactful journey, driving innovation and shaping the future of maritime technology. Your distinctive role will include:

  • Shaping the Future: Pioneering a visionary outlook by infusing the service perspective into our product development, translating user insights into revolutionary product features and specifications that redefine the industry.
  • Global Excellence: Spearheading international service policies, systems, and processes that set new global standards, positioning us as leaders in marine technology.
  • Installations: Crafting guidelines that redefine how SEA.AI systems are installed on boats and ships, ensuring seamless execution and exceptional performance.
  • Strategic Partnerships: Orchestrating the expansion and strategic management of our external service partner network, catalyzing innovation in installation services through visionary collaborations.
  • Customer-Centric Resolution: Taking charge of customer satisfaction by proactively managing repair and troubleshooting processes, leveraging complaints to showcase our unmatched service excellence.
  • Leadership: Guiding and inspiring a dynamic and highly motivated service team, nurturing talent, and fostering an environment of innovation, continuous learning, and exceptional problem-solving.
 

Your Qualifications

 

To excel in this role, you should possess the following qualifications:

  • Maritime industry experience
  • A degree in engineering or electronics (HTL, Bachelor, or Master’s).
  • Experience in IT, such as administration or service coordination.
  • Proficiency in English, enabling effective communication with customers and collaborating with an international team to address complex technical issues. (any other language will be a positive asset)
  • Customer service excellence and customer relationship skills.
  • Willingness to travel internationally.
  • A hands-on approach, problem-solving skills, and a strong desire to learn.
  • A team-player mentality with a solution-oriented attitude and a sense of humor.
 

What We Offer

 

When you join our team, you can expect:

  • A collaborative and results-oriented international culture.
  • A wide range of responsibilities and opportunities for each team member.
  • Engaging work focused on life-saving technology from day one.
  • Flexible working hours and locations, including remote working options.
  • Competitive compensation and a range of additional benefits as well as an employee share program.
  • The Austrian law stipulates a minimum annual salary of €85.000 for this position. Given your qualifications we will pay more.
 

Ready for the Challenge?

 

We eagerly await your comprehensive application, including your salary expectations and earliest possible starting date. Our commitment to diversity means that we welcome applications from everyone and provide equal consideration to all candidates. If you have any questions, please feel free to reach out to Christian Willminger via email at

Need help ?

Documentation
FAQ

SEA.AI offers extensive detection capabilities both on and above the water’s surface, regardless of the materials involved, whether it’s wood, steel, plastic, or organic matter.

Its visual range extends to the horizon, although the exact detection range depends on factors like the size of the object, the specific SEA.AI model being used, and the current environmental conditions.

SEA.AI excels at identifying and also categorizing floating objects and potential hazards. It has the capability to differentiate between various entities, including buoys, persons overboard, sailing or motorboats, and ships. With each software update, it further refines its intelligence, continuously enhancing its capacity to identify and classify objects. In situations where certainty may be lacking, SEA.AI labels the item as an “unknown object,” ensuring clarity and facilitating informed decision-making.

Yes, SEA.AI systems are equipped with thermal cameras, granting them night vision capabilities. Even in adverse weather conditions, their thermal cameras outperform the human eye. Considering the usual tasks undertaken by a crew – whether helming, navigation, or other duties – SEA.AI systems remain steadfastly vigilant, like watchful ‘barrelmen’ atop the mast. Their consistent vigilance ensures real-time alerts in the presence of potential hazards.

SEA.AI has an in-built IMU (Inertial Measurement Unit). The IMU helps SEA.AI to know in which direction and with which acceleration the cameras and the boat are moving.  As a second point of reference for image stabilisation and movement compensation, SEA.AI uses AI-based horizon detection. This is the reason why SEA.AI also works in bad sea states. 

Since SEA.AI is usually mounted at the highest point of the boat (on sailing vessels SEA.AI is mounted on the mast top), it can see over the wave crests. Waves will generally influence the boat’s pitching and rolling, and the crew will have a hard time to identify even close objects. As soon as the boat drops into a wave trough, it is typically impossible to see behind the next wave. The mounting height will already make SEA.AI a lot more reliable than what a crewmember can see. 

Contact us

Have questions? We're here to assist you!

Request a demo

Experience our app in real-time as if you were onboard.

Get a quote

Customized solutions just for you.